Rhino Shield of Florida

AmCoat is the parent of Rhino Shield and Floor Shield, premium exterior wall coating and floor coating brands sold and installed through an independent dealer network across the United States, alongside our own company-owned stores.

Our dealers are independent business owners who have put their savings, their families, and their reputations behind our brand. Our job is to make sure that bet pays off. We are building the platform that makes that repeatable, and we are hiring the person who will own it.

The Head of Dealer Success is responsible for growing our dealer network and turning what wins in our company-owned stores into a repeatable dealer success platform.

This is not a support function. It is the growth engine of the business. You will recruit the right operators, launch them so they cannot fail, and turn field-proven best practices into documented systems, training, and accountability that drive revenue and profitability across the entire network. Our Center of Excellence, dealer recruiting, and the territory map all sit inside this role.

You will not start from a blank page. Ownership has completed a full strategic evaluation of our dealer distribution model. You will inherit that work on day one, help close the questions that remain open, and be accountable for executing it.

Our dealers do not report to you. They are independent operators, and they are customers. They make our business go. You will have to hold a national network accountable to standards you cannot mandate, using influence, credibility, relationship, and contract. Sometimes you will have to deliver hard medicine to someone who is simultaneously a partner, a customer, and a friend. If you have only ever led direct reports, this seat will be harder than it looks. If you have run a franchise system, a dealer network, or a multi-unit organization, you already know exactly what we mean.

This is a director-level, department-head role, peer to Marketing, Sales, Operations, and Product & Supply Chain. We are deliberately looking for an operator's resume in a department head's seat. The person who succeeds here will have carried a P&L, built a function from nothing, and been accountable for outcomes they could not directly command.

If what you want is a title, this is not it. If what you want is the widest scope a department head can hold in a company this size, a national network and the platform that carries our next decade of growth, it is.

You will not own warranty claim adjudication, order fulfillment, or billing. Those sit with our Head of Product and Supply Chain. You remain the single point of contact for the dealer regardless.

A word on that 0% target. Most companies would set it at five percent. Five percent invites you to take a flyer and see what happens. Zero forces a different level of rigor on every decision, because a failed dealer is a family we let down.

An operator, an educator, and a systems builder, with a recruiter's instinct. Someone who has scaled performance through process, training, and accountability rather than charisma, and who can also sit across a table from a prospective operator and sell a vision honestly.

Travel: this role requires meaningful travel. Our dealers are across the country and the relationship is built in person.

We hire and evaluate against these, and this role is where they are most visible to people outside our company.